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V2EX 第 249326 号会员,加入于 2017-08-17 22:38:19 +08:00
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youngmilk 最近回复了
6 天前
回复了 qiayue 创建的主题 OpenAI 如何两分钟做一个 AI 佛祖出来兼讲 AI 注入
@xiuxiu928 wechat:MTMyMzY1MTg5OTg= ( base64 解码)
@xiuxiu928 不需要,有个 PM 老板是华人,英语要直接对话的那种就可
@testex 主要做 xenserver 的
@warcraft1236 统一叫 software engineer ,看一下岗位介绍,目前有一个自动化测试
@yasin 可以试试,后面估计有 SRE hc
@justxiaoxiao 年限够的话也可以试试,英语艳好一些。这边基本没有 Junior PM

Primary Duties / Responsibilities

• Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and
EMAIL while adhering to established Service Level Agreements and Key Performance
Indicators. Shifts are on rotational basis mainly during American business hours
• Needs to handle all calls using excellent problem solving skills by accurately diagnosing
the issue with the pre-defined knowledge base and possess excellent customer
handling skills.
• Create and assign leads to Sales following a successful lead qualification conversation
• Entitle, case creation and routing of technical support inquiries to the adequate
Technical Support engineer while keeping backlogs to the minimum
• Proactively provide all the relevant information on the enquired product and explain
the features, advantages, and benefits with the accurate technical specifications.
• Initiate required action for issue resolution and communicate to the appropriate
personnel including outbound calls for quicker resolution
• Contributes to knowledge management system in the form of updating or creating
policies and procedures


• Excellent customer service attitude and the ability to interact with customers in a
professional manner with deductive reasoning skills
• Strong verbal and written communication skills as well as excellent listening skills
• Flexible and adaptable to the ever-changing environment.
• Able to resolve customer inquiries with minimal guidance
• Work effectively in a team environment and collaborate cross-functionally
• Ability to analyze information and evaluate results to resolve problems
• Excellent organizational skills with the ability to prioritize, organize, and accomplish

Requirements (Education, Certification, Training, and Experience)

• Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred
• 2+ years of Customer Service / Technical Support experience in a fast paced, high
volume, multi-tasked environment
• Working knowledge of Microsoft Windows and Office suites is mandatory
• Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
Senior product manager(

JD: • Manages implementation of end-to-end product strategies for a single sub-domain, including the defined Citrix product process and life cycles; identifies market problems and defines incremental value to the product using market validation results and stakeholder and customer interview data; creates and manages product backlog; manages alpha and beta releases; works with cross-functional delegates for release planning.

• Presents product roadmap and product strategy for assigned product line to key stakeholders, including executive team.

• Collaborates with engineering on an ongoing basis and serves as a key stakeholder in many of the review and approval processes inherent to software development for assigned product; clearly communicates to stakeholders throughout the organization, including Sales, Marketing, Technical Marketing, Support, Readiness and Engineering.

• Conducts ongoing competitive data analysis and market validation activities for a primary product line, such as customer prospect interviews and market analysis as part of product or feature planning; validates product plans against research results and makes informed recommendations regarding roadmap to senior management.

• Collects and analyzes operational metrics, including engineering and operations cost, product revenue performance and sales pipeline.

• Creates and manages product backlog; prioritizes user stories based on market evidence, strategic initiative, internal stakeholders needs, and revenue opportunities.

• Works with Product Marketing and Technical Manager peers to define and communicate distinctive competence and assists with building business case proposals and other go-to-market documents; assists with product-focused sales and marketing training

• Acts as the product expert within the organization for your assigned product line.
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